Internet Connection Settings

Self-help Guide


Diagnosis Questions
Depending on which lodge you are at, your internet setup will vary.
Davey Lodge

1. To check if your internet is working, try and visit a variety of websites, such as http://google.com.

2. Ensure all ethernet cables are connected securely. Computers must be connected through the phone. Generally, only the left hand wall port is activated.

3. Restart your computer.

Kinloch Lodge

1. To check if your internet is working, try and visit a variety of websites, such as http://google.com.

2. Ensure all ethernet cables are connected securely. Computers may be connected through the phone or the wall depending on the room type. All wall ports are active. Right hand ports are normally reserved for ANU-TV.

3. Restart your computer.

Warrumbul Lodge

1. To check if your internet is working, try and visit a variety of websites, such as http://google.com.

2. Ensure all the ethernet cables are connected securely. The phone usually connects on the right hand port, whilst the computer connects to the left hand port. All wall ports are active. The single port wall outlets are reserved for ANU-TV.

3. Restart your computer.

Lena Karmel Lodge

1. To check if your internet is working, try and visit a variety of websites, such as http://google.com.

2. Ensure all the ethernet cables are connected securely. The phone usually connects on the right hand port, whilst the computer connects to the left hand port. All wall ports are active. The single port wall outlets are reserved for ANU-TV.

3. Restart your computer.

Diagnosis Questions
Windows 8

1. Open the Start Screen.

2. Open the Network and Sharing Center, by typing “Network and Sharing Center”, and opening the first result from the search bar. This will bring you back to the Desktop, opening up Control Panel.

3. Click Change adapter settings, located in the top left of the Network and Sharing Center.

4. Right click on the Ethernet icon, and select Properties. If prompted for an administrator's password, enter it.

5. Untick the box next to Internet Protocol Version 6 (TCP/IPv6), if it is ticked.

6. Ensure the box next to Internet Protocol Version 4 (TCP/IPv4) is ticked. Click on the text (not the check box).

7. Click the Properties button, located underneath Internet Protocol Version 4, on the right side of the window..

8. Ensure the IP address is set to Obtain an IP Address Automatically, and that the DNS server is set to Obtain DNS Server Automatically.

9. Click on the Alternative Configuration tab.

10. Ensure the IP address is set to Automatic private IP address.

11. Press OK on this window, then Close on the ethernet properties window.

12. Restart your computer.

Windows 8

1. Open the Start Screen.

2. Open Internet Options, by typing in “Internet Options”, and opening the first result from the search bar. This will bring you back to the Desktop, opening up Internet Options.

3. Select the Connections tab.

4. Remove any Dial-up and Virtual Private Network settings, by selecting each one, then clicking the Remove button to the right. If some cannot be removed, leave them and move onto the next step.

5. Click on LAN Settings.

6. Ensure the following: Automatically detect settings is ticked; Use automatic configuration script is unticked; Use a proxy server for your LAN is ticked; Address is blank, and Port is set to 80; Bypass proxy server for local addresses is ticked.

7. Restart your computer.

Windows Vista & Windows 7

1. Open the Start Menu.

2. Click on Control Panel, then open "Network and Sharing Centre".

3. Click Change adapter settings, located in the top left of the Network and Sharing Center.

4. Right click on the Ethernet icon, and select Properties. If prompted for an administrator's password, enter it.

5. Untick the box next to Internet Protocol Version 6 (TCP/IPv6), if it is ticked.

6. Ensure the box next to Internet Protocol Version 4 (TCP/IPv4) is ticked. Click on the text (not the check box).

7. Click the Properties button, located underneath Internet Protocol Version 4, on the right side of the window..

8. Ensure the IP address is set to Obtain an IP Address Automatically, and that the DNS server is set to Obtain DNS Server Automatically.

9. Click on the Alternative Configuration tab.

10. Ensure the IP address is set to Automatic private IP address.

11. Press OK on this window, then Close on the ethernet properties window.

12. Restart your computer.

Windows Vista & Windows 7

1. Open Internet Explorer.

2. Open Internet Options, by clicking Tools, then selecting Internet Options.

3. Select the Connections tab.

4. Remove any Dial-up and Virtual Private Network settings, by selecting each one, then clicking the Remove button to the right. If some cannot be removed, leave them and move onto the next step.

5. Click on LAN Settings.

6. Ensure the following: Automatically detect settings is ticked; Use automatic configuration script is unticked; Use a proxy server for your LAN is ticked; Address is blank, and Port is set to 80; Bypass proxy server for local addresses is ticked.

7. Restart your computer.

Manually Reset Connection

If you use the command line improperly, it is possible to damage your computer, so please take care. If you are uncomfortable using the command line, or the following steps do not work, then lodge an IT Assistance request.

1. Open the Command Line as an administrator, by searching for “cmd.exe”, then right clicking on the first result, and selecting Run as administrator.

2. Type "ipconfig /release" (without the quotes), then press enter. Please note the space before the “/” in this command and each of the following commands.

3. Type "ipconfig /flushdns" (without the quotes), then press enter.

4. Remove the blue or grey ethernet cable from the wall socket, to disconnect both your phone and computer. Wait five seconds and reconnect it.

5. Type ipconfig /renew, then press enter.

6. Type ipconfig /registerdns, then press enter.

7. Type exit and press enter, then restart your computer.


Mac OS X

If you are using an ethernet-to-USB or and ethernet-to-thunderbolt adapter, make sure it is plugged in.

If you are using an ethernet-to-USB or and ethernet-to-thunderbolt adapter, make sure it is plugged in.

1. Open System Preferences, by pressing Cmd + Space to open Spotlight, then searching for System Preferences.

2. Click on Network, located under the Internet and Wireless heading.

3. Click the "Lock" icon in the lower left corner of the screen. You may be prompted to enter an administrators details, if so, enter these.

4. Select each existing network connection, then press the "-" button in the bottom left to remove them. Do this for all existing connections.

5. Click the "+" button to begin readding connections.

6. Select "Wi-Fi" from the drop down list, then click "create".

7. Click the "+" button again.

8. Select USB ethernet, then click "create".

8. Select Thunderbolt Ethernet, then click "create".

8. Select Ethernet, then click "create".

8. Depending on how you connect to the internet, select either USB ethernet, Thunderbolt Ethernet or Ethernet, then click "create".

9. Restart your computer.

Please submit an IT Assistance request.


Windows XP

Microsoft has stopped supporting Windows XP, and is no longer providing security updates. As such, ANU blocks Windows XP from using the network. We recommend that you upgrade to Windows 8. If you need assistance with this process, please log an IT Assistance request.


Other Operating Systems

Unfortunately, we are not able to provide official support for other operating systems, such as GNU/Linux, *BSD etc. Please try and check your internet connection using a machine running Windows Vista or later, or Mac OS X. If your internet connection is not working on these machines too, please log an IT Assistance request.